Refund policy

Your satisfaction matters to us. If you are not completely happy with your purchase, you may return unopened, unused products in their original packaging within 30 days of delivery for a full refund of the product price.

For the health and safety of all our customers, we cannot accept returns of opened or used products.

Damaged or incorrect items: If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@eclavethecollection.com with your order number and a photo. We will send a replacement or issue a full refund, including shipping.

How to return: Email info@eclavethecollection.com with your order number to receive return instructions. Please do not send items back without contacting us first.

Refunds are issued to your original payment method within 5–10 business days after we receive and inspect your return. Original shipping charges are non-refundable, except for damaged or incorrect items.